To request a refund we need you to send us the following information by email to [email protected]:
Item you are going to refund:
Customer’s name and surname:
2nd DEFECT OR FAULT
3rd INCORRECT/WRONG DELIVERY
Remarks: If the reason of the refund is a defect/fault or incorrect/wrong delivery you must describe here the reason of the refund.
1st REFUND.- The items you buy on the Internet can be refunded within 14 calendar days since the arrival of the item. In the case of unilateral desisting, the customer will pay for the delivery costs of the refund.
The item must be in perfect conditions, it must have its original wrapping and with the accessories and gifts included in each case. Once the product has been verified, we will give you the money back according to the same way you have paid within 14 calendar days from the item reception in our storehouse.
2nd Defect and incorrect/wrong deliveries.- If the item you bought has any defect or you have not order it, you can refund it within 14 calendar days. In this case, delivery charges will be paid by Piel de Toro.
However, the item must be in perfect conditions, with its original wrapping and with the accessories or gifts included. Once the product has been verified, we will give you the money back according to the same way you have paid within 14 calendar days from the item reception in our storehouse.
The same transport and courier company used by Piel de Toro will send refunded items.
Refunds will not be accepted: For reasons of public health and hygiene, we will not accept the refund of beauty products, cosmetics, personal care, perfumes, swimsuits, underwear, lingerie, socks, etc.
We will not accept perfume refunds unless that the product will not be damaged and its original wrapping has not been removed.
We will not accept clothes refunds if the clothes has been used somehow.
Clothes must be in perfect conditions and with its original label.